Case Study - Revolutionising Picture Framing with a Next.js Solution

This case study explores how Master Framing, a leading picture framing company, transformed its operations by implementing a custom picture framing solution built using the Next.js framework on Google Cloud Platform (GCP). The project aimed to streamline the framing process, enhance customer experience, and improve operational efficiency. The successful implementation resulted in a 60% reduction in order processing time and a 35% increase in customer satisfaction.

Master Framing is a renowned picture framing company known for its high-quality craftsmanship and exceptional customer service. With over 25 years in the industry, Master Framing has built a strong reputation for delivering custom framing solutions. However, the company faced challenges in managing its growing customer base and streamlining its framing process.

Challenges:

• Manual order processing leading to delays and errors.
• Lack of an online platform for customers to customise and place framing orders.
• Difficulty in managing inventory and tracking orders.

Objectives:

• Develop an online platform for customers to customise and place framing orders.
• Automate order processing to reduce delays and errors.
• Improve inventory management and order tracking.

Our team proposed a custom picture framing solution built using the Next.js framework on Google Cloud Platform (GCP), leveraging serverless Google Cloud Functions for scalability and efficiency. The solution included features for online customisation, order placement, inventory management, and order tracking.

Technologies Used:

• Framework: Next.js
• Cloud Platform: Google Cloud Platform (GCP)
• Serverless Functions: Google Cloud Functions
• Database: Native
• Storage: Google Cloud Storage
• Authentication: Native

Methodologies:

• Agile project management to ensure iterative development and continuous feedback.
• User-centered design to meet the needs of both customers and internal staff.

1. Discovery Phase:
2. • Conducted workshops with key stakeholders to understand their requirements and pain points.
   • Analysed existing processes and identified areas for improvement.
2. Design Phase:
3. • Developed wireframes and prototypes of the online platform.
   • Gathered feedback from stakeholders and refined the design.
3. Development Phase:
4. • Built the online platform using the Next.js framework.
   • Implemented serverless Google Cloud Functions for order processing and inventory management.
   • Integrated the platform with a native database and Google Cloud Storage for media storage.
4. Testing Phase:
5. • Conducted rigorous testing to ensure the system was bug-free and met all requirements.
   • Performed user acceptance testing (UAT) with a select group of employees and customers.
5. Deployment Phase:
6. • Rolled out the online platform in phases to minimise disruption.
   • Provided training sessions for employees to ensure smooth adoption.
6. Post-Implementation Support:
7. • Offered ongoing support and maintenance to address any issues and implement further enhancements.

The implementation of the custom picture framing solution brought significant improvements to Master Framing's operations:

• Order Processing Time: Reduced order processing time by 60%, enabling faster service delivery.
• Customer Satisfaction: Increased customer satisfaction by 35% due to the intuitive online platform and efficient order processing.
• Inventory Management: Improved inventory management through real-time tracking and automated updates.
• Operational Efficiency: Enhanced overall operational efficiency by automating manual processes and reducing errors.

The custom picture framing solution has been a game-changer for our business. The online platform is user-friendly and has significantly improved our order processing and inventory management. The team's expertise and dedication were evident throughout the project, and we are extremely satisfied with the results.

The successful implementation of a custom picture framing solution for Master Framing demonstrates the transformative power of tailored IT solutions. By leveraging the Next.js framework and Google Cloud Platform, the project achieved significant improvements in efficiency, customer satisfaction, and overall performance.